We can assist you from the time you turn in a claim or get the police report until the very end! When you file a claim, they will give you a claim number and assign you an adjuster. If the insurance company wants to write their own estimate that is perfectly fine, we will go off of their preliminary estimate and if they happen to miss anything Jacey our office manager will turn in a supplement on your behalf. If the insurance company wants you to send in an estimate and photos, you can stop by our shop and we will write the estimate and send it to the insurance company along with photos for you. If you were hit and the claim will be going through another person’s insurance company, we can help you obtain the police report and once we have that we can help you get the claim filed to their insurance company.
We have Enterprise rental cars on site for our customers so if you have been in an accident and your vehicle is not drivable we can get you in a rental that same day, or if you have a scheduled appointment with us you will pick up the rental from our shop when you drop your vehicle for repair. If you have rental car coverage, we can also help set up the direct bill with your insurance company. There is a $50 deposit for rentals under an insurance claim and a $200 deposit for out of pocket rentals. You will get the deposit back in 1-3 business days once the vehicle is returned in the same condition and with the same amount of gas as when you rented it.
If you need a tow, we can arrange to have your vehicle been picked up same day! If the tow is set up by you or a police department you can request that they bring your vehicle straight to our shop and we will take care of the tow charges. This will also ensure your claim and repair will be handled as quickly as possible!
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